Shelly Calhoun-Jones

Global Cybersecurity and Cloud Security Specialist

Global Cybersecurity | Cloud Security Specialist | Threat Analysis | Educational Consultant

Accomplished Technical Evangelist and Thought Leader with hands-on experience molding business strategies with a unique, collaborative approach with creativity and technology, influencing clients and partners through content and community engagement. Thrives in high-volume environments with the ability to stay on the front lines of technology, recognized by leadership for crafting impeccable training resources for industry leaders, developing ways to educate, inform, and cultivate customer success.

Recognized within the global cyber security industry for Subject Matter Expertise across Threat Analysis, Content Creation, Training & Development, Customer Success, Solution Delivery, and Technical Support.
Adept at cultivating partnerships and building trusted relationships across business sectors, promoting successful communications for increased efficiency and leading technical infrastructure.
Leads and inspires others to achieve a high level of performance standards, while simultaneously enhancing technical and training operations focused on business solutions and client engagement.

Areas of Expertise

Global Business Management | Content Creation | Training & Development | Customer Success | Solution Delivery

PROFESSIONAL Experience

Cohesity | Feb 2023 to Present

Principal Technologist

Passionate, technical spokesperson on the front lines for the company, promoting successful utilization of product portfolio through leadership, coordination and hosting activities with IT communities. Builds and leads technical infrastructure for trade show demonstration and technical enablement.

Notable Contributions:

Craft a variety of solutions for promotion across webcasts, podcasts, conference presentations, interviews, and leadership sessions for effective technical marketing.
Collaborate cross-functionally with System Engineers, Sales, Product Management, Marketing, and Customer Education teams to ensure all features and prospects for exceptional solutions delivery.
Participate in influencer communities as technical evangelist across venues including Security, Amazon Web Services (AWS), Microsoft events, and other trade shows as needed.
Drive demonstrations and discussions with analysts, forging long-term partnerships with key stakeholders to ensure accurate product information is provided.

Mind Your Own Security Oct 2023 to Present

Owner

Creator and owner of Security Company with primary focus to assist businesses in protecting digital assets through expert consulting and comprehensive training.

Amazon Web Services | Jan 2021 to Feb 2023

AWS Technical Trainer

Instructor and leader in classroom training for Developers, Administrators, Technical Architects, and Partners with goal to drive the adoption and usage of AWS infrastructure.

Notable Contributions:

Successfully developed and maintained technical training content that included lab exercises, presentation, resources and other accompanying materials for education.
Worked with key vendors and internal stakeholders to ensure training content provided accuracy and effectiveness for solid implementation and delivery.
Achieved success through mentoring and training both internal and external authorized training partners as deliverer in Amazon’s “Train the Trainer” program.

Forcepoint | Sep 2019 to Jan 2021

Cybersecurity Technical Trainer

Specialist to build and deliver training covering a variety of cybersecurity solutions in product portfolio, to educate and empower staff and leadership for efficiency and improvement.

Notable Contributions:

Collaborated with Training Developers, Learning Program Managers, and business stakeholders to plan and deliver technical training to external and internal audiences that included customers, employees, and partners.
Created and maintained virtual lab environments, establishing virtual classrooms with high success.
Provided key demonstrations in live labs to showcase effective troubleshooting and solutions delivery.

Symantec | 2008 to 2019

Senior Principal Technical Education Consultant | 2014 to 2019

Craft a variety of training solutions inclusive to promote successful utilization of IT products. Enable enterprise-wide best practices, efficiencies, and security awareness. Forge cross-functional partnerships with Product Management, Development, Support, Sales, and Marketing teams ensuring accurate product information is delivered within custom training solutions. Perform architecture and scalability analysis of services to create custom trainings.

Notable Contributions:

Develop content for data centers covering a variety of cybersecurity solutions in Symantec's threat protection product family.
Facilitate “Enablement Bootcamps” to educate and train Symantec employees on a global scale across all offices as well as moderate various technical discussion forums.
Oversee training facilitation with large, high-profile clientele; conduct post-training surveys to ascertain feedback and implement training enhancements.
Partner with certification teams to build courses; present in virtual and classroom settings with consistent interaction between facilitator and up to 15 students per class.
Develop custom trainings and courses for Fortune 50 enterprises based on unique solution needs as well as present at large training conferences.

Principal Technical Account Manager | 2008 to 2014

Serviced Fortune 500 clientele as main resource for all technical enterprise security needs. Planned and deployed Security Software and advised business leaders on evolving threats and emergent situations. Documented client feedback detailing products and deployments.

Notable Contributions:

Engaged with client leaders in developing and implementing security solutions; managed escalations, identified opportunities to improve, and led customer training to ensure adoption and success.
Executed security health checks and triaged threats in collaboration with security teams.
Developed training materials and standardized training program for newly hired and existing employees; published articles within Symantec Knowledge Base.
Mentored new hire representatives and supported team on complex issues and high-priority fixes.
Promoted to Team Lead; oversaw Account Manager scheduling, employee performance, and project execution.

Previous Professional Experience

Senior Support Engineer, SAGE | 2006 to 2008

Directed the delivery and facilitation of Sage CRM SalesLogix and Sage Timberline products as trusted Business Partner and technical customer support. Identified product issues and defects, as well as submitted modifications for feature enhancements. Resolved incoming inquiries and documented customer feedback on products and deployments.

CRM Consultant, Design R1 Software LLC, SAGE | 2005 to 2006

Delivered on-site consulting and advisory services, training, and demonstrations for ACT! By Sage product suite, Oversaw implementation plans and deployment including design creation and hosting of database. Engaged with clients to facilitate adoption and customer success. Crafted content and published articles within Sage Knowledge Base to support frequently asked questions with user-friendly and accurate product information.

Support Engineer, SAGE | 2003 to 2005

Spearheaded execution of technical assistance for ACT! By Sage as Second Tier Support, then Engineer, following by promotion from Customer Service Representative. Facilitated employee integration into environment and provided coaching to enhance new hire skill sets, product knowledge, and organization nuances. Key member of team delivering mentoring on advanced technical skills, problematic escalations, and call control.

Education and Certifications

Education

Bachelor Program, Cloud Computing

Western Governors University | Online Program | 2023 to Present

Certifications

Organizations and Memberships